Frequently Asked Questions
What do you mean by “Vintage Clothing”?
Our vintage bundles consist of both men’s and women’s high quality, recycled or reused clothing from the 50’s through the early 2000’s.
How specific can I be about what I receive when placing an order?
Because we are a bulk provider, there is no way of knowing exactly what each piece is going to look like. You can, however, read the details of what goes into each bundle and ask for your preferred options such as size, style etc and we'll do our best to accommodate!
How do you decide what goes in each bundle exactly?
For each order we curate a mix that reflects the best condition, size and style of pieces.
The Vintage Wholesaler works with vendors that sort through millions of pounds of clothing each year looking for the best vintage for you! We know what sells and ensure that each bundle is getting the best quality and styles for the highest potential retail mark-up.
Are the clothes ready to be sold in my shop upon arrival?
Yes indeed! Our items are carefully pre-washed and sanitized before shipping to you.
How do I place an order?
You can place an order online by adding specific bundles to your cart, or you can download and complete our order form and email it to us.
No matter what method you choose you will always receive an email from us to confirm your order and receive a tracking number when it is shipped.
Can I come visit your warehouse and handpick an order?
SORRY WE DO NOT ALLOW BUYERS TO COME TO OUR WAREHOUSE OR HANDPICK ORDERS. Our locations are set up to facilitate large quantity orders not individual shoppers. Another way to ensure that each of our customers receive the same quality product as the next, we do not allow hand/cherry pickers to pick through our bundles.
Can I order over 1000 pieces of an item, and are there discounts for ordering larger amounts?
Yes we can fill orders up to almost any size. Email us for specific item information or to inquire about larger orders.
If something is not listed in the catalog or web site does that mean I can’t get it?
Not necessarily - pop us an email as we often have items that are unlisted, and are always on the hunt for new items for our customers!
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, debit cards, bank transfers, digital wallets, phone and mobile payments, checks, money orders and cash payments.
Who do you use for shipping?
We ship through DHL express or USPS. You will be provided with a tracking number when your bundle has shipped.
Are you a Rag House, and do you ship overseas?
No, we are not a Rag-House. We do ship overseas.
Do you offer RETURNS, REFUNDS, or EXCHANGES?
Under NO circumstances do we offer Returns or Refunds or Exchange orders.
Why Do You Not Offer Returns or Exchanges?
In order to keep the cost of our products down for our current customers we do not offer exchanges, returns or refunds.
We understand that this may an inconvenience to buyers with a limited ability to market vintage product. We are not set up to be a service for “Cherry Pickers” or online shops with a limited market, but a bulk supplier. We are confident about the quality of our products and our bundles.
What Do I Do If Items Are Damaged?
The Customer is responsible for inspecting the merchandise upon receipt. The Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages or quality. Seller shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS ON MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY MANNER. Any shortages or damages that do occur will be replaced free of charge in Customer’s next shipment. UNDER NO CIRCUMSTANCES WILL THE SELLER COVER THE COST OF FREIGHT IN REPLACEMENTS OR RETURNED ORDERS.
What types of companies use you?
Many different types of business use us such as small boutiques, major designers, or Hollywood Productions, but our best match is with a company that sells high volumes of vintage clothing. We work hard to produce a consistent mix that our customers can rely on every time.